The aureso Customer Engagement App (CEA) is the first universal & globally- synced mobile App for automotive manufacturers. Through the CEA, customers can live chat with dealers 24/7, book a test drive with any dealer in the country, and browse in-stock inventory at any given time. Instead of handling 50+ various Apps for individual dealerships, aureso gives manufacturers the capability to consolidate services & offerings through one global customer App
Learn more at aureso.com
Led a small international team
Lead and educated a small team of Eastern European designers
Conceptualized and designed conversational flows and UI as cornerstone of user engagement
Co-lead product discovery sessions with founders
More coming soon…
I’ve done a good deal of work on this product and will showcase more examples in the coming weeks.
Partnered with CTO to define all aspects of the company’s Software as a Service (SaaS) based product including user journey definition, design and user experience
Mentored designers in broad spectrum design thinking concepts
Created innovative customer engagement and on-boarding system utilizing hybrid conversational UI interaction models
Delivered UX go-forward plan for initial Minimum Viable Product (MVP) for hand-off to outsourced design and development team.